Terms of Service

1. Agreement to Terms

By accessing or using TechByData’s services, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific services.

2. Service Description

TechByData provides cybersecurity and IT services, including but not limited to:

• Managed security services and monitoring
• Threat detection and response
• Identity and access management
• Cloud security solutions
• Compliance and risk management
• IT infrastructure management

3. Service Level Agreements

Our service commitments include:

• 99.9% uptime guarantee for hosted services
• 15-minute response time for critical incidents
• 24/7 monitoring and support availability
• Regular security updates and maintenance
• Monthly performance reports

4. Client Responsibilities

Clients agree to:

• Provide accurate and complete information
• Maintain the confidentiality of account credentials
• Report security incidents promptly
• Comply with security policies and procedures
• Maintain appropriate security measures for their systems
• Pay service fees on time

5. Payment Terms

Payment terms include:

• Monthly or annual billing options
• Payment due within 30 days of invoice
• Late payments subject to 1.5% monthly interest
• Service suspension for accounts 60+ days overdue

6. Confidentiality

We maintain strict confidentiality of all client information and require:

• Non-disclosure of sensitive information
• Secure handling of client data
• Employee confidentiality agreements
• Secure data disposal procedures

7. Intellectual Property

All intellectual property rights in our services, including software, tools, and documentation, remain the property of TechByData. Clients receive a limited license to use these resources during the service period.

8. Limitation of Liability

TechByData’s liability is limited to:

• Direct damages up to the amount paid for services
• Exclusion of indirect or consequential damages
• Force majeure events
• Third-party service provider actions

9. Term and Termination

Service agreements:

• Minimum 12-month initial term
• 60-day written notice for termination
• Immediate termination for breach of terms
• Data return or destruction upon termination

10. Dispute Resolution

Any disputes will be resolved through:

• Initial good faith negotiations
• Mediation if necessary
• Binding arbitration in Tampa, Florida
• Governing law: State of Florida